Refund and Returns Policy

At Afuscent, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.


Returns

  • Eligibility:

    • Items must be returned within 5 days of purchase.

    • Products must be unused, unopened, and in their original packaging.

    • Items damaged due to misuse, improper storage, or opened products are not eligible for return.

  • Process:

    1. Contact our customer support team at contact@afuscent.com or WhatsApp us +91 78423 92617 to initiate a return.

    2. Provide your order number and details of the item(s) you wish to return.

    3. Ship the product back to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

  • Inspection:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

Refunds

  • Approval:

    • If your return is approved, we will process your refund to the original payment method within 7-10 business days.

    • Shipping charges are non-refundable unless the return is due to our error.

  • Partial Refunds:

    • In some cases, only partial refunds may be granted, such as items not in their original condition or with missing parts.

Exchanges

  • We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us at contact@afuscent.com or WhatsApp us +91 78423 92617 within 5 days of receiving your order.

Non-Returnable Items

  • Products purchased during final sales or promotions

  • Personalized or custom-made items

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us at contact@afuscent.com or WhatsApp us +91 78423 92617 within 48 hours of delivery. Include photos of the damage for a faster resolution.

Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellation requests may not be accommodated.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, feel free to reach out:

Thank you for choosing Afuscent. We value your trust and aim to provide the best service possible.